Your SRFECC
The Sacramento Regional Fire/EMS Communications Center (SRFECC) is a 9-1-1 Secondary PSAP (Public Safety Answering Point) receiving approximately 350,000 phone calls a year, and dispatching over 199,000 fire and medical emergency incidents. SRFECC provides fire protection and emergency medical service (EMS) dispatching for nearly all of Sacramento County and part of Placer County, covering over 1,000 square miles and serving over 1.4 million residents. As a PSAP, SRFECC’s mission is to answer emergency service requests for both fire and medical aid when citizens have dialed 9-1-1. Calls are generally then identified by a dispatcher with a type code. The type codes are used to determine the natures of emergencies based on whether they are medical aids, grass fires, structure fires, or other fire or medical incidents.
Our core values serve as the foundation of our culture, guiding our decisions, actions, and interactions. They help ensure that we operate with integrity, professionalism, and a shared sense of purpose in everything we do. By embracing these values, we strengthen our ability to support one another, adapt to challenges, and provide the highest level of service to those who rely on us.
Upholding honesty, accountability, and ethical behavior in every situation, decision, and action. As an agency, we reamin truthful, follow protocols without compromise, and act with professionalism, ensuring trust and reliability in serving our community, each other and first responders.
A steadfast commitment to serving the public, our agencies and each other with professionalism, reliability, and dedication. As an agency, we take responsibility for every call, every interaction and every moment. We remain focused under pressure and uphold our role as the vital link between the community and emergency responders, esnuring safety and support at all times.
Demonstrating compassion, understanding, and patience in every interaction. as an agency, we listen without judgement, provide reassurance in moments of crisis, and treat every person with respect and dignity, ensuring they feel heard and supported.
Taking responsibility for our actions, decisions, and the impact they have on others. As an agency, we uphold the highest standards of accuracy and professionalism, acknowledge mistakes, and continuously strive for improvement to ensure the best possible service to the community, each other and first responders.
With unwavering commitment, we serve our member agencies, community, and each other with empathy, professionalism, and compassion. We efficiently dispatch fire and emergency medical services to protect life, property, and promote the overall well-being of our community.